The aim is to inform you about our policy regarding data collection use and diffusion when navigating this website or when exchanging with us.
The data collected on this website is used for the sole purpose of improving our service (meaning www.Lacar-mdx.com). By using this service, you authorize the collection and use of information as approved by the present policy.
Use of data
The following section addresses how LaCAR MDx Technologies use your personal data as “data treatment delegate”.
Any information regarding an individual that allows their identification is considered personal data. It may include the following items :
When introducing a request, we may ask you to provide certain personal, identifiable information that may be used to contact you or identify you. Those are called “personal data”.
LaCAR MDx Technologies may collect those data under different circumstances such as:
The contact form found on LaCAR MDx’s website (www.lacar-mdx.com) collects information such as your name, email, and phone number. Such information is used for the sole purpose of recontacting you for professional reasons such as providing more information about our products or our company in general. Those items may also be gathered during professional meetings and/or calls.
Those data may be employed for marketing or promotion purposes. You may at any moment refuse to receive any of those contents by sending us back an email to GPDR@lacar-mdx.com.
All quotations are sent by email and therefore request the treatment of personal data such as the name and email address of a specific person within the hospital/laboratory.
In parallel, to ensure that the delivery of the kit(s) happens in the best possible conditions, LaCAR MDx requests several information such as the name, email address, and phone number of a contact person.
What are your data protection rights?
LaCAR MDx Technologies would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
Should you like to make a request related to any of the abovementioned rights, we are bound to reply within a month. If you would like to exercise any of these rights, please contact us.
Foundations and legitimate interests
Personal data are treated based on the following legal grounds:
b) Execution of a contract or pre-contractual measures
c) Legal obligation
d) Execution of a public interest mission
e) Legitimate interest of LaCAR MDx Technologies
We treat personal data in a legitimate interest when we use your data to provide services and related content, products, and services, to communicate with you, and for advertising or marketing purposes in connection with products or services that you have purchased in the past. Our legitimate interests include for example, marketing and advertising-related products or services that you have purchased in the past, communication, management and information security, research and analysis of our products or services, business management, legal, internal management, and sharing with our affiliates.
The purposes for which we process personal data
LaCAR MDx Technologies processes personal data with regard to the following purposes:
a) To maintain customer relationships (including maintaining a direct relationship between LaCAR’s authorized network members, service partners, and related financial service providers, including for the performance of a contract and the pursuit of legitimate interests);
b) To process and administer orders (including billing) to respond to your request and/or prepare or execute a contract;
c) To provide customer service, handle complaints and requests, respond to your requests and execute contracts, or for legitimate interests;
d) To proactively contact customers in the event of any defects or malfunctions or to schedule service appointments, perform a contract, or for legitimate interests;
e) To carry out or coordinate any recall actions, due to legitimate interests or legal obligations;
f) To conduct market research to improve our operations, our brands, our services, and our products, and identify the wishes of customers, due to legitimate interests;
g) To comply with legal obligations, resolve disputes and enforce our rights;
h) To improve the quality of the data by means of postal code address and control, because of our legitimate interests;
i) To contact our customers and partners by phone or mailing to promote LaCAR MDx’s participation in any event or for the promotion of a (new) kit developed by LaCAR.
Third parties involved in the treatment
In some cases, LaCAR MDx Technologies may share personal data with third parties, which are "responsible treatment " independent. This may occur in the following events:
a) with service partners of LaCAR MDx’s distribution network, for the performance of a contract or for the pursuit of legitimate interests;
b) with third parties to whom we are legally obliged or authorized to provide data;
c) third parties, if we suspect a violation of the rights of third parties, criminal offenses or abuses, if they have a legitimate interest, or if they are public authorities. It may also be authorities such as the police, the public prosecutor, etc.;
d) with parties who assist LaCAR MDx Technologies in its services and are not sub-contractors of personal data (such as accountants and legal advisers) for the pursuit of its legitimate interests;
e) with parties helping resolve specific issues related to the kit and the use of the latter on a particular device
The communication of personal data to the third parties referred hereabove will take place only based on authorization by applicable laws and regulations.
LaCAR MDx Technologies also uses third-party services that act as " subcontractors " (for example, hosting service providers, certain software providers, mobility service providers, or parties that organize or execute actions). With these service providers, LaCAR MDx Technologies is obliged to conclude a subcontracting agreement (RGPD agreement) which stipulates that they only process personal data in accordance with the instructions and under our control.
Currently, we do not store personal data outside the European Union. If personal data were to be deliberately disclosed outside the European Union, we will take additional safeguards, such as the conclusion of a model EU contract.
Our website may contain references and/or hyperlinks to one or more websites of third parties. LaCAR MDx Technologies is only responsible for how ZenTech SA processes any personal data. However, LaCAR MDx Technologies is not responsible for how any other third-party processes personal data. We recommend that you read the privacy statement of these websites to know and control how they treat your personal data.
How long do we keep your data?
How do we store your data?
LaCAR MDx Technologies securely stores your data on a secure platform. Those data will be deleted in accordance with the legal retention period.
Your information, including personal data, may be transferred to - and stored on - computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If you are located outside of Belgium and choose to provide us with information, please note that we transfer data, including personal data, to Belgium and process it there.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that LaCAR MDx Technologies has not addressed your concern in a satisfactory manner, you may contact our Data Protection Officer (DPO) at the following email address: GDPR@lacar-mdx.com
You can also call us at +32 4 287 39 44
Or write to us: 10 Rue des Chasseurs Ardennais, B-4031 Liège, Belgium